Terms of service
Terms of Service
OVERVIEW
Welcome to SnoozePaws. We operate this website and online store, delivering all products and services via Shopify.
These Terms of Service, together with our Privacy Policy [LINK], govern your use of our platform. By accessing or using our services, you agree to abide by these terms. If you do not accept them, please do not use our website or store.
SECTION 1 - ACCESS & ACCOUNT
You confirm you have reached the age of majority in your residence. You may allow minor dependents to use our services on your devices.
When creating an account or placing orders, all information you provide must be accurate and up-to-date. You are fully responsible for your account security and all activities under your account. Account transfer, sale or licensing is prohibited.
SECTION 2 - PRODUCTS
We strive to display products accurately. Please note product colors and appearances may vary slightly due to device screens and settings. We do not guarantee products will fully match your expectations.
We reserve the right to modify product descriptions, discontinue items or limit order quantities at any time without prior notice.
SECTION 3 - ORDERS
Placing an order constitutes a purchase offer. We retain the right to accept or decline any order. An order is confirmed only after full payment is processed. Cancellations may not be accepted once an order is confirmed. We will contact you via your provided contact details for any order changes or cancellations.
All returns and exchanges follow our Refund Policy [LINK]. All purchases are for personal and household use only; commercial resale or export is not permitted.
SECTION 4 - PRICES & BILLING
Prices, discounts and promotions are subject to change without notice. The final price is stated in your order confirmation. Unless specified otherwise, listed prices exclude taxes, shipping, handling and customs fees.
Promotional terms prevail if there is a conflict with these Terms. You agree to keep your payment and contact information updated. You warrant all payment details are valid, and you will cover all incurred charges including taxes and shipping fees.
SECTION 5 - SHIPPING & DELIVERY
All delivery times are estimates and not guaranteed. We are not liable for delays caused by carriers, customs or events beyond our control. Once goods are handed to the shipping carrier, risk of loss transfers to you.
SECTION 6 - INTELLECTUAL PROPERTY
All content on this site, including trademarks, text, images, graphics and videos, is owned by SnoozePaws or our licensors, protected by intellectual property laws.
You may use our services solely for personal, non-commercial purposes. No reproduction, distribution, modification or public display of our content is allowed without our written consent. All trademarks displayed on this site belong to their respective owners.
SECTION 7 - OPTIONAL THIRD-PARTY TOOLS
We may provide access to third-party tools. We do not monitor or take responsibility for these tools, which are offered "as is". Your use of third-party tools is at your own risk. New platform features are also subject to these Terms.
SECTION 8 - THIRD-PARTY LINKS
Our website may contain links to external third-party sites. We do not review or assume liability for third-party content, products or services. Access external sites at your own risk. Direct all inquiries about third-party goods and services to the relevant provider.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
(Do not modify or delete this section)
SnoozePaws runs on Shopify. All purchases are transacted directly between you and SnoozePaws. Shopify is not responsible for any transactions, products or related losses between us. You release Shopify and its affiliates from all liabilities arising from your use of our store.
SECTION 10 - PRIVACY POLICY
Your personal data is handled in accordance with our Privacy Policy [LINK] and Shopify’s Privacy Policy. By using our services, you acknowledge you have read both policies. Your data will be shared with Shopify and relevant third parties to complete services.
SECTION 11 - FEEDBACK
If you submit ideas, reviews, suggestions or other content (Feedback), you grant us a perpetual, worldwide, royalty-free license to use the Feedback for any purpose.
You confirm you own all rights to your Feedback, and it does not violate any laws or third-party rights. We are not obligated to keep Feedback confidential, pay compensation or reply to submissions. We may remove inappropriate content at our discretion.
SECTION 12 - ERRORS & OMISSIONS
We may correct typographical errors, inaccuracies or missing information related to products, pricing, shipping and availability at any time, including after you submit an order. We also reserve the right to cancel orders due to incorrect information.
SECTION 13 - PROHIBITED USES
You may only use our services for legal purposes. You are prohibited from:
- Violating laws, regulations or intellectual property rights;
- Harassing, defaming or harming others;
- Sending spam, malicious code or misleading information;
- Impersonating others or conducting illegal activities;
- Using crawlers, scrapers, automated tools or AI to access our site;
- Bypassing our security systems.
We may suspend or terminate your access without notice if you violate the above rules.
SECTION 14 - AGENT USAGE
If you use automated software/Agents to access our services, the Agent must clearly identify itself in all requests. You may not disguise automated access, bypass CAPTCHA or other anti-bot measures. We have the right to restrict Agent access.
SECTION 15 - TERMINATION
We may terminate your access to our services at any time without notice. You remain liable for all outstanding payments. All clauses related to Intellectual Property, Feedback, Liability, Indemnification and Governing Law shall remain valid after termination.
SECTION 16 - DISCLAIMER OF WARRANTIES
All services and products are provided "as is" and "as available". We make no warranties, express or implied, regarding accuracy, performance, merchantability or fitness for any purpose. We do not guarantee uninterrupted, error-free service. This disclaimer applies to the fullest extent permitted by law.
SECTION 17 - LIMITATION OF LIABILITY
To the maximum extent allowed by law, SnoozePaws, Shopify and their respective staff shall not be liable for any direct, indirect, incidental or consequential damages (including lost profits, data loss or replacement costs) arising from your use of our services or products.
SECTION 18 - INDEMNIFICATION
You agree to defend, indemnify and hold harmless SnoozePaws, Shopify and their affiliates from all claims, losses, fees and liabilities caused by your breach of these Terms, violation of laws or infringement of third-party rights. We will cooperate on claim handling.
SECTION 19 - SEVERABILITY
If any clause of these Terms is deemed unlawful or unenforceable, the remaining clauses shall remain fully valid and enforceable.
SECTION 20 - WAIVER & ENTIRE AGREEMENT
Failure to enforce any right under these Terms does not constitute a waiver. These Terms and our published policies form the entire agreement between you and us, replacing all prior oral or written communications.
SECTION 21 - ASSIGNMENT
You may not transfer your rights or obligations under these Terms without our written consent. We may assign our rights freely without notice.
SECTION 22 - GOVERNING LAW
These Terms are governed by the laws applicable to SnoozePaws’ headquarters. You agree to the exclusive jurisdiction of the local courts.
SECTION 23 - HEADINGS
Section headings are for reference only and do not affect the interpretation of these Terms.
SECTION 24 - CHANGES TO TERMS
We may update these Terms at any time. Please check this page regularly. Material changes will be notified as required by law, and take effect on the stated date. Your continued use of our services after updates means you accept the revised Terms.
SECTION 25 - CONTACT INFORMATION
For questions regarding these Terms, please contact us via email: snoozepaws@outlook.com
SnoozePaws
Email: snoozepaws@outlook.com